Shipping is free for all orders within Australia.
$35(AUD) for shipping to New Zealand with Australia Post.
$45(AUD) for shipping to the UK and USA with Australia Post.
Fedex delivery to New Zealand costs $85(AUD)
Fedex deilvery to the UK and USA costs $150 (AUD)
Shipping times for Rhodium jewellery is estimated at 2 to 5 business days. Gold jewellery described as "in stock" is also shipped within 2 to 5 business days. Some gold pieces are made to order and can take bewtween 2 to 3 weeks. You will receive an email shortly after placing your order giving you an approximate delivery date.
Please email : firstname.lastname@example.org if you require your jewellery for a certain date and we will do our best to meet your request.
Luke Rose is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and Luke Rose is not responsible for any delays or other issues that may arise when shipping internationally. For all Fedex deliveries, once your order has shipped, you will receive an email with your tracking number. All Fedex orders will require signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. Luke Rose is not responsible for any lost packages, delayed delivery, or any other issues once your order leaves Luke Rose. If your order is sent back to Luke Rose by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. Luke Rose does not accept shipping accounts provided by the customer.
All jewellery is available in polished (high shine) or matte finish (brushed look).
Matte finish is a temporary finish and will brighten over time. Polished finish is our more popular finish. The finish may not be altered once the order is complete. Chains are only available in polished finish. White gold pieces are generally rhodium plated and may require replating to maintain the finish.
All pieces come in a gorgeous Luke Rose branded black box with white silk ribbon together with the luxurious Luke Rose shopping bag with white silk ribbon handles.
About Colour Enhanced Diamonds
Diamonds are the only gemstones to occur in all the colour families, and they can potentially assume almost any colour - blue, green, red, orange, yellow, pink, purple, brown, grey, black and white.
Currently, diamonds can be colour enhanced using three different processes - Irradiation, HPHT (High Pressure & High Temperature) or Coating. These processes are entirely safe, and in the case of Irradiation and HPHT, produce permanent results. Almost any diamond has either colour or potential, but some diamonds are better to use for the colour enhancement process than others. Selecting the right group of diamonds for a particular colour is the hardest part of the process. The key is deciding the efficient combination of raw material and process to yield the best colour. After the process the diamonds retain their strength, durability and brilliance but with their colour potential beautifully realised.
Returns and Exchanges
You or the recipient of an order may return an item that has been purchased from lukerosejewellery.com because you have changed your mind or are unhappy with a gift. If you return goods via an Australia Post Office, please keep the appropriate proof of return and shipping details. Otherwise, if the returned item goes missing in transit to us, we will deem you not to have returned the item.
It is your responsibility to ensure the goods are adequately packaged to ensure that they are not damaged during return transit. We will not issue a return or exchange unless the products are in a saleable condition upon return. All returned products must be:
1. UNUSED, in original condition and in the original packaging.
2. UNDAMAGED (no scratches or marks which can be detected in our workshop under magnification)
3. Returned within 10 days of delivery. In the event of a return by you or the recipient of a gift, we will exchange or refund in the form of a LUKE ROSE credit note. However, you will pay the delivery costs of the return to LUKE ROSE and re-delivery to you. We will not refund initial delivery, wrapping and other fees. Goods purchased between 25 November and 25 December can be returned until 31 January of the following year.
Please note: Bespoke pieces or commissions are non-refundable.
Ring Size Chart