Shipping & Returns

Delivery

Shipping is free for all orders over $350 within Australia.

$13(AUD) standard shipping for purchases under $350 within Australia

$18.50(AUD) Express Post for purchases under $350 within Australia.

$30(AUD) for shipping to New Zealand with Australia Post Tracked.

$35(AUD) for shipping to the UK, USA, Japan, Ireland & Spain with Australia Post Tracked.

Fedex delivery to the UK, USA, Ireland, Japan, Singapore and Spain costs $175 (AUD)

All jewellery is made by hand to order so please allow 7 to 10 days for production. Jewellery listed in the "Ready to Ship" collection will ship within 2 business days. 

If you require your jewellery by a certain date, please email  sales@lukerosejewellery.com prior to placing your order and we will do our best to meet your request.

You can also choose "Pick Up" as the delivery option and collect your jewellery from our Sydney studio in The Dymock Building, 428 George Street. You will receive an email or phone call when your jewellery is ready for collection.

Luke Rose is not responsible for the payment of any duties, taxes or other fees assessed to international shipments and Luke Rose is not responsible for any delays or other issues that may arise when shipping internationally.  For all Fedex deliveries, once your order has shipped, you will receive an email with your tracking number. All Fedex orders will require signature upon delivery. Please make sure you are available to sign for your order when it is delivered, as you are solely responsible for the acceptance of your order upon delivery. All jewellery is sent with tracking. If the tracking information says the parcel has been delivered, Luke Rose is not responsible for any lost packages. For deliveries within Australia, any package that is lost in transit will be covered by our insurance. If your order is sent back to Luke Rose by the shipping company for failure to deliver, you will be required to pay for the re-shipment of your order. Luke Rose does not accept shipping accounts provided by the customer.

RETURNS POLICY

RETURNS

All items at Luke Rose are made to order and handmade for you. Due to the items being considered custom, all goods sold are non-refundable, therefore refunds are not offered for change of mind. We can however offer exchanges or resizing. Please reach out to our customer services team with any questions you may have before ordering, to ensure the piece you choose is perfect for you. 

EXCHANGE

If for some reason you aren’t happy with your purchase, we are happy to offer an exchange with the form of a credit note which is valid for 12 months. If the jewellery has been especially made for you, there may be a re-make fee applied to any exchanges.  

RESIZING

If you love your item (as much as we do!) but it doesn’t fit you – we are happy to offer resizing or adjustment. There may be costs involved (i.e. if you need to go up a size on a ring and it will require us to use more gold / materials). This is looked at on a case by case basis and we will happily talk you through every step.

SALE + EARRINGS

We strictly do not accept returns, exchanges or resizing on any SALE items or pierced earring styles. The size and dimensions are provided in our product descriptions and we recommend looking over these to avoid disappointment – or have a chat with us before you buy.

 

RETURNS PROCESS

  1. Please talk to us at sales@lukerosejewellery.com with your return concerns.

 

  1. We will advise you on your options, what the next steps are, if you need to post your item back to us and where to send it.

 

  1. Ensure your item is in its original condition, is unworn and placed back in its original packaging. We reserve the right to return these back to the sender should any of these criteria not be met.

 

  1. Once your item reaches our studio, we will be in contact with next steps. Ensure it reaches our studio within the 14 days of purchase. It is at the customer’s expense to safely return the piece(s) to Luke Rose as instructed by a member of our Customer Care team, and under their responsibility until the goods arrive safely.